Help with downloads

Clear answers to the problems people run into when saving videos and photos, written from how the platforms and PastePull actually work.

• Facebook video plays only sound, no picture

  Why a Facebook download can have sound but a black screen, and how to make it play everywhere.

• Downloaded video won't play: how to fix it

  What error 0xc00d5212 and 'not compatible with QuickTime' mean, and how to get any downloaded video playing.

• Where do downloads go on iPhone?

  Find downloaded videos in the Files app, move them to Photos, and choose where Safari saves them.

• Where do downloads go on Android?

  Find downloaded videos in the Download folder, in Files, your gallery or Google Photos.

• Why can't I download this video?

  What each error message means, from private and login-only posts to busy platforms and expired links.

• Why is my downloaded video blurry?

  Why downloads can come out at 720p, how to get the sharpest copy, and what makes videos blurrier later.

• Instagram Reel downloaded without sound

  Why a Reel can save without sound, how to tell whether Instagram muted it, and how to keep the audio.